§ 25-3-205. BILLING.

(a)

In general. A franchisee shall provide bills that:

(1)

Are clear, concise, and understandable; and

(2)

Delineate clearly all account activity during the billing period, including fees for service and equipment, optional charges, rebates, and credits.

(b)

Billing disputes. A franchisee shall respond to a customer's written complaint about a billing dispute sent to its principal office within 30 days after receipt of the complaint.

(1988 Code, § 8-14) (Bill No. 134-97, §§ 1, 2, 12-5-1997; Bill No. 31-03, § 2, 7-1-2004)