§ 25-3-206. REFUND AND CREDITS.

(a)

Refunds. A franchisee shall issue refunds promptly, but not later than:

(1)

A customer's next billing cycle following the resolution of a request or 30 days, whichever is earlier; or

(2)

The return of equipment supplied by the franchisee if service is terminated.

(b)

Credits. After a determination that a credit is warranted, a franchisee shall issue credits for service not later than a customer's next billing cycle or not later than 60 days after the determination.

(1988 Code, § 8-14) (Bill No. 134-97, §§ 1, 2, 12-5-1997; Bill No. 31-03, § 2, 7-1-2004)